The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.
Roles and Responsibilities:
Assist VP of Engineering in monitoring services related reporting including:
Services pipeline
WIP (Work in Progress) reporting
Proposal status and timelines for execution and delivery
Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)
Input accurate data into COGS / SalesForce/JIRA
Submit proposal requests to the Proposal Support Group (PSG)
Work with the relevant teams to ensure accuracy of the SOW
Work with the Account teams to properly forecast projects
Responsible for workin
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