Purpose of the job:
As a Client Service Agent at VALR, you will play a pivotal role in ensuring exceptional customer satisfaction and retention. Your primary objective is to provide timely and effective support to our diverse clientele, addressing inquiries, resolving issues, and enhancing their overall trading experience.
What will you be doing:
Take ownership of customer queries and tickets allocated, resolving these while drawing on technical support or assistance from outside the Client Service team.
Comply with service level agreements by providing quality solutions and resolving all customer queries within 4 hours.
Assist customers with information updates on VALR's platform, unblocking accounts due to system protocols, onboarding queries, basic transaction and trading queries, and support clients who have been scammed.
Escalate more complex queries while maintaining full ownership of the query.
Ensure that queries are dealt with in an unders
Apply now and work remotely at VALR
