Job Description
This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.
Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.
Hands on technical support. Analyst issue and provide solutions and suggestions.
Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.
Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.
Deliver a stellar customer experience(i.e. SLA)
Understand customer needs and how to meet unique challenges and goals
Seek product feedback and track usage/performance, driving our product roadmap
Build and maintain ongoing relationships with multiple stakeholders, both internally and external
Apply now and work remotely at BNB Chain Labs