A Cloud Support Engineer is responsible for providing technical support and guidance to our Managed Services support customers using Google Cloud Platform's services. They work closely with customers to address issues, optimize their GCP environments, and ensure a seamless experience with Google Cloud services. You will be part of our Next-Generation managed services team that provides 24x7 support utilizing Google GCP / Workspace and other cloud technologies. This position will require participation in an on-call team rotation to address off-hours support requests.
Primary Responsibilities
Provide timely and effective technical support to customers using GCP managed services, including Compute Engine, Kubernetes Engine, BigQuery, Cloud Storage, and others.
Diagnose and resolve customer-reported issues, including infrastructure, networking, application, and performance-related problems.
Manage and prioritize support tickets and incidents, ensuring that customer is
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