Provide administration for cloud computing platforms, networks, and systems. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution to issues in scope. Expected to follow process, display good judgment in decisions and to create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities:
Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing.
Secure, administer, and improve customer technical issues which can include cloud platform and infrastructure services, user management and permissions, or
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